Refund policy

At House Of Saavi, we strive to make your shopping experience smooth and stress-free. Please read our policy carefully before placing an order.

Customer Support

For any assistance, feel free to contact us between 9:00 AM to 6:00 PM.

  • Email: houseofsaavi1@gmail.com
  • WhatsApp: +91 9213629903

If the customer faces any size issue with the product or wants to exchange the product, they must contact us within 5 days from the date of delivery.

πŸ” 5-Day Exchange Policy

  1. Exchange requests must be made within 24 hours of receiving the order.
  2. Once we receive the returned product, the exchange process will be completed within 2–3 working days.
  3. The exchanged product will be delivered within 5–6 business days.
  4. Exchanges are allowed only for size issues.
  5. Exchanges for color or style preferences are not accepted.
  6. Only one exchange is allowed per order.
  7. Products sent without the original shipping label will not be accepted for exchange.
  8. To initiate an exchange, WhatsApp us at +91 9213629903. Our team will respond within 48–72 working hours.

πŸ“¦ Domestic Exchange Conditions

  1. Reverse pickup service is not available.
  2. Customers must self-courier the product back to us.
  3. The parcel should clearly mention the customer’s name and phone number.
  4. Items must be:
    • Unworn
    • Unwashed
    • With original tags attached
    • In original packaging
  5. The original shipping label must be included inside the parcel.
  6. Courier charges are non-refundable.
  7. Products purchased during sales, discounts, or special offers are not eligible for exchange.

🚫 No Return / Refund Policy

  1. We do not accept returns once a product is sold.
  2. Refunds are not available under any circumstances.
  3. Orders cannot be cancelled once placed.

πŸ”„ Damaged or Incorrect Products

All products go through strict quality checks before dispatch. However, if you receive a damaged or incorrect item:

  1. Share clear photos of the issue within 24 hours of delivery.
  2. WhatsApp us at +91 9213629903.
  3. Our team will resolve the issue as quickly as possible.

❌ Exchanges Not Accepted In These Cases

  1. Minor color variations of up to 10% due to screen resolution or lighting differences.
  2. If the customer does not like the material or color of the product.
  3. Customized or altered garments.
  4. Sale, offer, or combo products.

We use premium quality fabrics, and all product details are clearly mentioned in the product description. Kindly read all details carefully before placing your order.

🌍 International Orders

  1. Exchanges are not available for international orders.
  2. If you receive a damaged or incorrect item, email us within 24 hours at houseofsaavi1@gmail.comΒ along with product photos.
  3. Any customs duties or import taxes are the responsibility of the customer.

🚫 Cancellation Policy

  1. Orders cannot be cancelled once placed.
  2. Parcels returned due to incorrect address, incorrect contact number, or customer refusal are not eligible for refund or redelivery.
  3. Reverse shipping charges in such cases must be borne by the customer.

πŸ“ž Need Help?

For any queries or assistance:

  • WhatsApp: +91 9213629903
  • Email: houseofsaavi1@gmail.com